NAHC's Interim President, William A. Dombi will provide attendees with an overview of the state of the nation in terms of home care, home health and hospice.
8:30 AM
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Everyone loves rooting for the underdog, but when it comes to searching for care for senior loved ones, bigger may often seem to be better. The independent agencies find themselves in the position of having to prove themselves as worthy as the larger competitors. The good news is that, in marketing and selling their services, larger systems with home health or home care arms, franchises and independent agencies all start on common ground. So, how does a smaller agency compete against the Goliaths of the industry and get clients and referrals in the door? Join Merrily Orsini - known as a national pioneer in the home care Industry, now celebrating 36 years of eldercare specialty this year - as she provides the insights and innovations you need now to compete!
10:00 AM
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Hospice is an interdisciplinary approach to care and therefore it requires an interdisciplinary approach to documentation to avoid the pitfalls associated with the most commonly cited deficiencies. Often the documentation fails to support compliance with the Medicare Conditions of Participation and with the implementation of the IMPACT Act requiring all Medicare-certified agencies to be surveyed a minimum of every 36 months, it is more important than ever that the interdisciplinary team understands the importance of their documentation.
10:00 AM
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Home Health ADRs and subsequent denials are rapidly firing out of the MACs. Certainly, South Carolina providers have felt the pain. Attendees will learn about the latest rounds of denials, provider Probe & Educate and OASIS/Claim issues. They will also be provided with strategies to review clinical and claim records, gather information, and respond to ADRs. The presenters will also review the appeals process and ways to make that more efficient and effective.
10:00 AM
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Join national hospice expert Katie Wehri, as she discusses the critical regulatory issues and challenges facing hospice providers today and provides a view from Washington, DC. She will share the latest CMS initiatives and answer provider questions. Included will be an update on the 2018 Final Wage Index Rule, and other regulatory highlights.
10:00 AM
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The new patient rights will take a large amount of time and process changes to implement. Are you ready for providing these in writing with language provisions? What about your discharge and transfer policies? Do they meet the standards? In this interactive session we will work through various scenarios surrounding the new patient rights and what it means for your agency.
When
11/13/2017 10:00 AM - 11/14/2017 11:30 AM
10:00 AM
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The Art of the Possible discusses common and emerging challenges and obstacles in the industry and explores the most current methods, technologies, and customer service best practices (based on proven Patient Engagement and Triage models) needed to surmount them. These challenges include: • the growing pressure to receive the highest possible public survey scores • the completion and ongoing assessment of organization’s emergency preparedness planning • mitigating compassion fatigue and turnover among nurses • reducing 911 calls and hospital readmissions • employing reliable and efficient PBX solutions • collecting and acting on performance data for quality assurance and process development • delivering 24/7 triage service that is both competent and compassionate • and, navigating and recovering from high-stress perfect storm scenarios (system failures, natural disasters, etc.).
1:00 PM
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Whether your agency provides home health or hospice services, compliant coding requires accurate, complete clinical data with as much specificity as possible. Within hospice, codes must reflect the complexity of care required for terminally-ill patients and staff members must follow certain coding procedures. In home health, accurate coding is a key element of appropriate payment. Gathering the necessary clinical information to achieve accurate coding remains a challenge in both home health and hospice industries. Join PPS Plus’s Education Director, Jennifer Warfield, as she reviews the top coding mistakes by home health and hospice agencies. Jennifer will also provide guidance for helping clinical and intake staff find and utilize their inner “coding detective.”
1:00 PM
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Are you ready to compete? For the first time in history five generations can be found working side by side in the workforce. A talent gap is forming as Baby Boomers age into retirement and Millennials climb the corporate ladder. Recruitment strategies to attract, recruit, retain, and motivate young people need to rely less heavily on traditional pay and benefits, and focus more on creating welcoming cultures. Learn how to build a winning strategy in an increasingly competitive talent marketplace. Attendees will be able to: understand the changing demographics of the workforce; review current hiring challenges and strategies in home care; and, apply practical strategies for creating and supporting an age diverse culture.
1:00 PM
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(aka Attention to Your Performance Review System Will Result in Engaged Employees Who Will Stay With You) This presentation will make the point that research has shown that for most employees, a desire to be engaged by receiving regular effective and efficient feedback on their performance, is often more important to them than tangible compensation. Our discussion will center on how agency leaders are indeed coaches, whether they have had the formal training or not. So lace up your cleats and put that whistle around your neck! Attendees will: see the importance in making an effective and efficient performance review system a high priority in the agency to retain high performers; understand research that shows the high value of engaged employees by receiving consistent feedback through a structured method; and, embrace the value of effective, efficient and regular counseling to, and by, leaders in the agency.
1:00 PM
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The speaker will cover these areas of the new COPs and make suggestions regarding how to implement the requirements effectively for your agency: a need for interdisciplinary comprehensive assessment with focus on new/expanded content (484.55); care planning and coordination – a focus on individualized care plans, discussion re: the need for a form other than the current 485 based tool; alternative options for achieving and documenting coordination of care (484.60).
1:00 PM
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With increasing payer review and federal audits, documentation in the clinical record can make or break your agency. Assessment strategies to gather the necessary information combined with clear and complete documentation will assure appropriate payment and minimize risk. This session will cover what and how to document, key record audit elements to ensure documentation supports home health eligibility, coverage and medical necessity and care coordination. Whether you document, teach staff the fine points of documentation or are responsible for record audits, this session is for you!
2:15 PM
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In the hospice world there is a love/hate relationship between sales and marketing and the clinical team. Finding the happy place between growth and clinical eligibility can be difficult with so many competing interests at play. There are useful strategies that help high functioning and collaborative teams in promoting hospice to communities, providers and patients that foster collaboration, shared decision making and congruence on decisions to admit or not.
2:15 PM
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Company Vehicles! The speaker will present the advantages (both financially and operationally) for company owned vehicles for home care, home health and hospice providers. Ken will illustrate the savings of having company owned vehicles, managed by a Fleet Management Company vs. paying a car allowance, stipend, or mileage reimbursement every month. They will also touch on safety concerns by indicating how driving newer AND safer vehicles under a well-managed maintenance and safety program can be more efficient than a vehicle reimbursement program.
2:15 PM
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...Being an effective in-home aide supervisor. Great Supervisors bring out the best in their staff. But it’s hard work to break down the barriers of resistance and help staff cope with change. In this presentation, the speaker will cover: key elements of effective communication; dealing with change; recognizing and dealing with staff resistance; the benefits of coaching supervision and how to effectively utilize the coaching skills. Kathie, in her position at AHHC, provides technical assistance on a number of regulatory and operational issues to nursing leaders and nursing staff across North Carolina; researches and provides input on health care policy; develops curriculum and serves as a speaker in state-wide workshops and national and state-wide webinars on topics related to health care trends, regulations, policies and staff development. Kathie is the Editor of four Association newsletters including the In-Home Aide Partners in Quality Care newsletter with a national readership. Kathie holds several certifications including Elder care and Work Balance; Integrated Chronic Disease Management Specialist Trainer; and, Coaching Supervision Master Trainer.
2:15 PM
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...in home health and hospice! Data flies at your agency from many sources these days! It’s important to use industry and agency data, not your “assumptions” to identify agency strengths & weaknesses as well as areas for growth & improvement for both sales activity and financial outcomes. Using your current and historical trended data you can develop a plan to decrease your operating costs and identify key areas of margin improvement and what to do to impact change. Data can create better alignment across your sales, clinical and operational teams and track your progress against agency targets and industry trends. The presenter will review sources of data and key metrics you should be tracking in home health and hospice and provide scenarios where data tracking and analysis can make a true difference.
2:15 PM
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The speaker will cover these areas of the COPs and make suggestions regarding how to implement the requirements effectively for your agency: home health aide assignments, care plans and supervision (484.80); qualifications and role expectations for clinical managers and administrators (484.115); changes in content of the COPs for professional services (484.75) and, changed requirements in clinical records (484.110).
2:15 PM
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This session is an innovative broad-stroke look at projected care needs in 2030: demographic shifts, housing, regulatory issues, caregiver support ratios, immigration policy, technology, and transportation will all be changing and evolving as an unprecedented strain is created on many systems that all affect healthcare at home. Your input is elicited through an on-site cell-phone voting technology, PollEverywhere, which allows contemporaneous graphs of your votes and thoughts. 2030 is only 13 years away, and that is one year after all the baby boomers have turned 65. That is also the year that the first boomers are turning 84 and most likely a large number will be needing some kind of care either to support living or dying. Are you, your agency, and our industry ready?
3:30 PM
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Taking a look into the future two years after its update. Hospices have seen significant change to the HQRP. Public reporting began the summer of 2017 and CMS is considering a standardized comprehensive patient assessment instrument for hospices that would replace the HIS and tie quality and payment. This session provides a review of recent changes to the HIS, a view of the new Hospice Compare and a glimpse into HQRP with a comprehensive patient assessment instrument. Kathie has more than 25 plus years in the hospice and palliative care industry and is certified by the Health Care Compliance Association in health care compliance and health care privacy compliance. She has worked with multiple state and national associations to assist members with Hospice regulatory, operations, financial and legislative issues. She has written numerous articles and is a frequent national speaker.
3:30 PM
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The CMS proposed Home Health Groupings Model for 2019 is complex and will have tremendous impact on home health agencies. Under the HHGM model, payment for the sixty-day episode of care is replaced with a thirty-day period of payment and patients are placed into one of 144 payment groups. Included in the model are: elimination of therapy volume as a payment determinant and changes in episode timing; admission sources as a distinction in payment; changes in clinical and functional level groupings; changes in the LUPA calculation and comorbidity adjustments. Such a lot to learn! Join national payment experts in a review of the model with a chance to ask questions so that you can determine possible impacts to your agency!
3:30 PM
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