"The Service Intensity Add-On and End-of-Life Care: Impact to Clinical, Financial and Quality Operations"
Catherine Dehlin, BSN, CHPN, Director of Hospice Services, Fazzi Associates
The national hospice provider market has consistently revealed a predictable and often unintentional practice directly impacting the patient experience in the last days of life; negatively impacting quality, satisfaction and financial performance under the Service Intensity Add-On (SIA). How providers address care planning as end of life approaches is important not only to patients and their families, but is of increasing interest to CMS and the OIG. Clear guidance for staffing and a standardized, best practice, interdisciplinary and operational approach will give attendees tools to integrate into practice for an immediate impact on quality, patient and family experience and on the organization’s financial performance.