2019 SCHCHA Annual Conference

Join us at the South Carolina Home Care and Hospice Association’s 2019 Annual Conference & Expo as we face new challenges, devise new solutions and BUILD A BRIDGE TO THE FUTURE OF HEALTHCARE AT HOME! Log in to register. Email info@ahhcnc.org for login assistance.


Click Here to Visit the Annual Conference Website! 
Download the Brochure
Early Registration Deadline is 11/1/2019

Motivational Speaker, Denise Ryan, to Deliver Opening Keynote:

“Dealing with Change Without Going Up in Flames”

Read More About Denise 

Denise has spoken for such clients as Pepsi, McDonalds, Hilton Hotels, L’Oreal and more!

Denise on the cover of Arthritis Today

Denise receives 2013 Patsy B. Smith Award from Association Executives of NC

 

Highlights regarding this year’s conference:

  • Our opening keynote speaker is Denise Ryan, Motivational Speaker
  • NAHC’s Bill Dombi will deliver his State of the Nation address Tuesday morning
  • THREE Plenary Session: Jennifer Kennedy, NHPCO; Katie Wehri, NAHC; Melissa Allman, SC State Director of Government Affairs for Bayada Home Health Care and Billy Routh, SCHCHA Lobbyist, Copper Dome Strategies
  • Nominate a HERO for the 2019 SCHCHA HOME Awards by November 1st - www.schchaconferences.com/awards
  • 25 sessions for home care, home health, hospice & palliative care that will take place during this day and a half of learning
  • NEW THIS YEAR: 3rd and additional attendees from each agency will receive $20 off the full conference rate! Simply choose the correct registration option during online registration or Download the Brochure
  • The early registration deadline is NOVEMBER 1ST and the Room Block Rate Ends NOVEMBER 16TH. For hotel information and reservations, please visit www.schchaconferences.com/venue
  • See what downtown Charleston has to offer: https://www.charlestoncvb.com/ 

Hotel Information:
The Association has secured a block of rooms at the Charleston Marriott for the nights of Wednesday, December 4th through Friday, December 13th (Come Early, Stay Late!) at a special rate of $149.00/night. Room reservations may be made by calling the hotel directly at (843) 723-3000. Please state that you are attending the South Carolina Home Care & Hospice Association (SCHCHA) Annual Conference when making your reservations to receive these special rates. Reservations must be made by November 16, 2019 to take advantage of the special rates.

Address: 170 Lockwood Boulevard Charleston, SC 29403
Click Here to Book Your Room at the SCHCHA Group Rate


Cancellation and Substitution Policy: 
Please note that due to hotel obligations having to be made far in advance, fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by 11/1/2019.   In the event of cancellation, SCHCHA will retain, or charge, $80 of the initial registration fee, per registrant, to cover administrative overhead. Once written cancellation is received, a SCHCHA staff member will review for approval. If your cancellation is approved, we will email back a signed and dated copy of the cancellation that your agency should retain on file in case of questions. While it is not permissible for several individuals to share a registration, SCHCHA will be happy to accept substitutions if notified of the change in writing. Please contact Richard Fowlkes if you have a Special Diet Request or other needs.

When
12/9/2019 9:00 AM - 12/10/2019 1:00 PM
Where
Charleston Marriott 170 Lockwood Boulevard Charleston, SC 29403

Program

   

Monday, 09 December 2019

 
Denise Ryan, Motivational Speaker

Changes are coming at us at an overwhelming rate – new technology, increased job responsibilities, relationship changes. People are suffering stress and anxiety at higher rates than ever before. This session is designed to help participants effectively handle change. They will learn a five-step process for dealing with change and will examine all the different styles people use in dealing with change. Change is inevitable – this session will help you keep your sanity!
Category
Home Health
Hospice
Home Care
Time
12/9/2019 9:00 AM - 12/10/2019 10:00 AM
9:00 AM

Charles Canaan, RN, Senior Provider Relations Representative, Palmetto GBA

1.  Top Denials A. Certification/Plan of Care, B. Face-to-Face Encounter, C. Medical Necessity, D. 56900
2.  Teaching and Training
3.  Screening and Documentation – Cardiovascular Patient
4.  Medication Reconciliation

Palmetto GBA is pleased to announce our 2019 Hospice and Home Health Workshop Series. These workshops are designed for providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements. These workshops will provide insight for hospice and home health agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend online learning courses for beginners offered at www.PalmettoGBA.com/hhh.
Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices.
Category
Home Health
Time
10:15 AM - 11:45 AM
10:15 AM

Nicole Mitchell Threatt, Program Director, SC DHHS

Staff from the South Carolina Department of Health & Human Services will provide an update for Community Long-Term Care Providers. There will be time for Q&A at the end of the presentation.
Category
Home Care
Time
10:15 AM - 11:45 AM
10:15 AM

How Hospices Have Decreased Turnover to 5% and Attract Top Talent
Andrew Reed, Systems Analyst/CPA, CEO & Chief Teaching Officer, Multi-View, Inc.

There are hospices where turnover is around 5% year after year... and are in growth mode simultaneously. Turnover or loss of talent is perhaps the #1 destroyer of value in an organization. Training costs are enormous and an organization with anything over 20% has little claim to quality. Therefore, an organization needs to 1) Attract and 2) Retain the most talented people it can. It does an organization little good to train people only to have them leave. It is no accident that some hospices have such low turnover and have massively talented people that can implement innovations at a pace that leaves competitors in the dust. Not only is the turnover rate excellent, virtually all other measures such as profitability (16% and higher) and quality are as high as they can practically go. Everything comes from the quality of an organization’s focus on people systems.
Category
Hospice
Time
10:15 AM - 11:45 AM
10:15 AM

Melynda Lee, MBA Simione Healthcare Consultants

This session will discuss creating and implementing strategies designed to accelerate sustainable admissions growth. The top-line objectives are: to set and achieve powerful goals and objectives using market intelligence; execute the steps in the sales cycle that predict success; and bolster engagement by leveraging available resources.
Category
Home Health
Hospice
Home Care
Time
10:15 AM - 11:45 AM
10:15 AM

Tammy Ross, RN, BSN, MHA, CCM, SVP of Professional Services, Axxess

In this session, participants will understand the potential threats under PDGM, operational strategies for management of chronic care classified as late community, which represent the lowest reimbursement threshold, and the importance of episode management in the new world of PDGM. The role vendors and data analytics play in PDGM will also be reviewed.
Category
Home Health
Time
10:15 AM - 11:45 AM
10:15 AM

Category
Home Health
Hospice
Home Care
Palliative Care
Time
11:45 AM - 1:30 PM
11:45 AM

Charles Canaan, RN, Senior Provider Relations Representative, Palmetto GBA

1.  Utilization A. Length of Stay, B. Medicare Spending
2.  Improper Payments
3.  Continuous Home Care
4.  Effective Documentation of Certification of Terminal Illness
5.  Documentation for the End State Renal Patient

Palmetto GBA is pleased to announce our 2019 Hospice and Home Health Workshop Series. These workshops are designed for providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements. These workshops will provide insight for hospice and home health agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend online learning courses for beginners offered at www.PalmettoGBA.com/hhh.
Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices.
Category
Hospice
Time
1:30 PM - 3:00 PM
1:30 PM

...and What Does It Mean for Home Care & Hospice?

Tina M. Marrelli, MSN, MA, RN, FAAN, President,  Marrelli and Associates, Inc./Innovative Caregiving Solutions

This foundational presentation lays the groundwork for the recognition of family and friend caregivers as having increasing value in the health care system. In home care and hospice, we have historically relied on these members of the health care team before and between visits and care. The complexity of care and the aging of the population and their caregivers creates challenges for home care, hospice and palliative care clinicians and organizations.  How do we best support the patient and their family caregivers to help organizations and patients and their caregivers meet desired outcomes and improve the patient/family experience? A person-centered scenario will be presented to integrate presented concepts of holistic and compassionate care.
Category
Home Health
Hospice
Home Care
Palliative Care
Time
1:30 PM - 3:00 PM
1:30 PM

...with Internal Branding and Content Marketing

Dan Dunlop, MA, Principal, Jennings Healthcare Marketing

In this presentation, Dan Dunlop will share the ways in which healthcare organizations are improving staff retention and recruitment through the use of internal branding and content marketing strategies. He will show how organizations like Signature Healthcare (Massachusetts), Renown Health (Nevada), and Alliance Behavioral Healthcare are using marketing to develop a brand image that is appealing to applicants and employees alike. In particular, the presenter will look at the ways in which these organizations celebrate their employees within their marketing. This includes the use of internal poster campaigns and video storytelling.
Category
Home Health
Hospice
Home Care
Palliative Care
Time
1:30 PM - 3:00 PM
1:30 PM

Claudia Baker, RN, MHA, HCS-D, HCS-O, Senior Consultant, Simione Healthcare Consulting

Are you sure you are ready? Master the final preparations for success under PDGM. This session will provide best practices strategies for overcoming questionable encounters and capturing co-morbidities. Learn to expertly navigate OASIS-D1 to ensure accuracy in functional impairment levels including the latest guidance on assessment items. Special attention will be given to managing therapy services. Go into 2020 with critical considerations for each clinical grouping and practical approaches for LUPA management. Also learn the critical steps necessary to decrease revenue cycle time to ensure cash flow.
Category
Home Health
Time
1:30 PM - 3:00 PM
1:30 PM

Ellen Fulp, PharmD, MSCP, BCGP, Director of Pharmacy Education, AvaCare, Inc.

This session will define Chronic Obstructive Pulmonary Disease (COPD) and review disease development, diagnosis and staging, as precursors for identifying and understanding common issues facing COPD hospice patients. This session will review common non-pharmacologic and pharmacologic management options for end-stage COPD patients. It will discuss commonly experienced symptoms and treatments for advanced lung disease patients and regulatory issues faced by the clinicians caring for them.
Category
Hospice
Time
1:30 PM - 3:00 PM
1:30 PM

SCHCHA Board Member, Melissa Allman with BAYADA Home Health Care and SCHCHA Lobbyist, Billy Routh with Copper Dome Strategies, are teaming up to provide a session that will include an overview of the 2020 legislative session and effective lobbying tips when speaking to legislators.  The session is designed to enhance your knowledge of the South Carolina General Assembly, its key players and provide an overview of the hot button issues for the 2020 legislative session.  You will also learn effective tactics for being an advocate for our industry that can be used to influence policy makers.
Category
Home Health
Hospice
Home Care
Time
3:15 PM - 4:30 PM
3:15 PM

Jennifer Kennedy, Senior Director of Regulatory and Quality, National Hospice & Palliative Care Organization

Hospice regulatory and quality reporting issues crop up in every provider’s daily practice, so being current on the what’s happening in the hospice landscape is crucial. This session will review current hospice regulatory and quality reporting issues, areas of federal scrutiny, and what is in the pipeline for the hospice industry in the future.
1. Identify the “hot” hospice regulatory and quality reporting issues and how they affect hospice providers and the hospice industry as a whole.
2. Discuss the outcomes/requirements in the FY2020 Final Hospice Wage Index Rule.
3. Identify resources for hospice providers.
Category
Hospice
Time
3:15 PM - 4:30 PM
3:15 PM

Katie Wehri, Director, Home Care & Hospice Regulatory Affairs, National Association for Home Care & Hospice

This session will include a review of the final home health rule for 2020 as well as a high level home health regulatory update.  Topics covered will include the dual operation of the 2020 PDGM and PPS rates to be encountered for the first part of the calendar year and a review of the rates, the 2021 home health infusion therapy benefit, an update on the home health value based purchasing (HHVBP) demonstration, the home health quality reporting program changes as well as the regulatory changes related to therapist assistants performing maintenance therapy and the plan of care requirements for payment.  Other regulatory updates will include an overview of current issues seen on home health surveys and changes that will potentially occur as part of the Administration’s focus on burden reduction.
Category
Home Health
Time
3:15 PM - 4:30 PM
3:15 PM

Tuesday, 10 December 2019

 
William A. Dombi, Esq, President of NAHC

Mr. Dombi will provide his comprehensive overview of the state of affairs in our nation’s capital with regard to home health, hospice & home care. The latest on PDGM, RCD, the Hospice Final Rule, Medicare Advantage and Managed Care will be reviewed. Don’t miss it!
Category
Home Health
Hospice
Home Care
Palliative Care
Time
8:15 AM - 9:30 AM
8:15 AM

MaKisha Pressley-Callaham, Ed.D, Senior Provider Relations Representative, Palmetto GBA

5.  What You Need to Know for 2019 A. 2019 Home Health Final Rule B. Targeted Probe and Educate (TPE) i. Responding to a TPE Additional Documentation Request (ADR) C. Misuse of Requests for Anticipated Payments (RAPs) i. eCBR - Home Health RAP Cancellations D. Enhancing the Verification Process of Common Working File (CWF) Part A Provider Inquiries E. Medicare Beneficiary Identifier (MBI) Updates
6.  Data Driven Topics A. Reason Code 37253 – Why Did My Claim Return?
7.  eServices Online Portal
8.  Reminders A. CERT Program, B. Provider Enrollment Revalidation
9.  Provider Resources/Self Service Tools A. Palmetto GBA Resources, B. CMS Resources, C. Top Links, D. Social Media , E. Education/Events

Palmetto GBA is pleased to announce our 2019 Hospice and Home Health Workshop Series. These workshops are designed for providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements. These workshops will provide insight for hospice and home health agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend online learning courses for beginners offered at www.PalmettoGBA.com/hhh.
Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices.
Category
Home Health
Time
9:45 AM - 11:15 AM
9:45 AM

How a Changing Home Health Payment Model can Create Opportunity for Private Duty

Kunu Kaushal, Founder & CEO, Senior Solutions Home Care

A new payment model is coming to the Medicare-certified home health industry in 2020, but what does that mean for private duty? In this session, Kunu Kaushal will explain how this change translates to opportunity for private duty home care. Get outside-the-box strategies to help leverage your agency as a better partner and part of the solution for home health in order to win referrals and grow your business.
Category
Home Care
Time
9:45 AM - 11:15 AM
9:45 AM

Rich Curry, MS, PT, MBA, VP of Business Development, Health Recovery Services (HRS)

Recent CMS changes have provided more leeway to healthcare organizations to provide telehealth and remote patient monitoring services to palliative and hospice patients. These services can help providers create a care continuum for such patients, but what success has been shown thus far? How are successful palliative and hospice programs utilizing telehealth? How can a program achieve a return on their investment? Learn from organizations that have developed best practices and innovative care models for telehealth programs in hospice and palliative care. Organizations that have adopted telehealth are leveraging the technology to reduce their total costs of care, skilled nursing visits, staff church rates, hospital readmission rates and ER utilization. This presentation will discuss how one organization was able to reduce their 30-day hospital readmission rates by 40% for palliative care patients, and the future of reimbursement for such services.
Category
Hospice
Palliative Care
Time
9:45 AM - 11:15 AM
9:45 AM

How Hospices Can Overcome CMS Scrutiny by Fully Understanding the Medicare Hospice Benefit

Katie Wehri, Director of Home Care & Hospice Regulatory Affairs, NAHC

Hospices must do a better job of administering the Medicare Hospice Benefit. This session will cover what the hospice industry needs to change, the mountains the industry needs to climb, and the “why’s” of CMS hospice scrutiny. This session will explain what CMS is expecting; “relatedness” and what must be considered in making these decisions; types of processes that could be considered best practices; communication with patients and ensuring they truly understand the hospice benefit before enrolling; and the waiver of Medicare benefits.
Category
Hospice
Palliative Care
Time
9:45 AM - 11:15 AM
9:45 AM

Alissa D. Fleming, Of Counsel, Womble Bond Dickinson, LLP This session will focus on recent updates and trends concerning employment law. It will include information concerning the EEOC’s Annual Report, recent 4th Circuit Case Law under Title VII, the Americans with Disabilities Act, and other state and federal laws including a discussion on emerging U.S. Supreme Court cases affecting employers. There will be a discussion of best practices for preventing workplace discrimination. This session will also provide attendees with critical information regarding updates in employment law that will allow them to minimize compliance risk and provide guidelines for establishing internal policies.
Category
Home Health
Hospice
Home Care
Palliative Care
Time
9:45 AM - 11:15 AM
9:45 AM

MaKisha Pressley-Callaham, Ed.D, Senior Provider Relations Representative, Palmetto GBA

5.  What You Need to Know for 2019 A. 2019 Final Rule, B. Targeted Probe and Educate (TPE), C. Medicare Beneficiary Identifier (MBI) Updates,  D. Improvements in Hospice Billing and Claims Processing
6.  Data Driven Topics A. Election Statement Requirements, B. Hospice Transfers
7.  eServices Online Portal
8.  Reminders A. CERT Program, B. Provider Enrollment Revalidation
9.  Provider Resources/Self Service Tools A. Palmetto GBA Resources, B. CMS Resources, C. Top Links, D. Social Media, E. Education/Events

Palmetto GBA is pleased to announce our 2019 Hospice and Home Health Workshop Series. These workshops are designed for providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements. These workshops will provide insight for hospice and home health agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend online learning courses for beginners offered at www.PalmettoGBA.com/hhh.
Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices.
Category
Hospice
Time
11:30 AM - 1:00 PM
11:30 AM

Jenna Wood, PharmD, Consultant Pharmacist, Optum Hospice Pharmacy Services

This session will explain the basics of methadone, examine the barriers and misconceptions to methadone use, and identify criteria for methadone patient selection in hospice and palliative care.
Category
Hospice
Palliative Care
Time
11:30 AM - 1:00 PM
11:30 AM

Kunu Kaushal, Founder & CEO, Senior Solutions Home Care

Senior Solutions Home Care founder and CEO Kunu Kaushal grew his Tennessee-based home care business from zero to $8 million in revenue in just 7 years. During this session, learn his culture “secrets”, what makes a company’s culture great, how employee engagement can impact that culture, and hear the story of the ups, downs and lessons learned along the way!  Kunu will share how he managed to retain 90% of their caregivers, when it’s time to let someone go, how to manage accountability and more.  Following the morning break, learn how a great leadership team is built, including how to identify when it’s time to add to the team, ways to divide roles in order to maximize the team’s efficiency and key skill sets to identify when hiring.
Category
Home Care
Time
11:30 AM - 1:00 PM
11:30 AM

AnnaMaria Turano, BA, MBA, Vice President of Marketing, Synzi

Many home health agencies are currently dealing with a staffing shortage and also anticipating a greater health workforce shortage in coming years.  Employee churn – which can lead to cancelled/rescheduled appointments and undermine an agency’s ability to take on new patients – can lead to a breakdown in the continuum of care, weaker overall outcomes, and an increased risk of readmissions. Implementing a virtual care platform can help a home health organization better utilize current staff while being able to provide better – meaning, more timely and higher quality – care to their patients. Instead of spending most of the day behind the wheel, nursing staff can increase their productivity by using the platform to engage patients in virtual visits and continue to provide frequent reminders about their medication, upcoming appointments, and overall well-being.
Category
Home Health
Time
11:30 AM - 1:00 PM
11:30 AM

Senior Gems: Discover the Positive Approach to Alzheimer’s and Dementia Care

Amy Peterson-Smith, CEO, Jennifer C. Redmond, Family Care Coordinator, Senior Helpers
The Senior Gems training is designed to help the medical professional or loved one care for a person with Dementia or Alzheimer’s. Senior Gems is a unique approach to Alzheimer’s and dementia care This method focuses on what those with dementia can do, instead of what they cannot do. Senior Gems uses observable behaviors to identify retained and lost cognitive abilities. The model provides strategies for support and care from normal aging through late stage dementia. This session will provide an opportunity to do a deep dive into the difference between normal aging and dementia and learn tips and strategies on handling difficult situations through all stages of dementia.
Category
Home Health
Hospice
Home Care
Palliative Care
Time
12:00 PM - 1:00 PM
12:00 PM

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