2017 Leadership Conference

Come to AHHC's Leadership Conference and take the time to renew your enthusiasm, investigate new topics, problem solve, network and hone your leadership skills! Special tracks for home care, home health and hospice, plus general sessions you will not want to miss. Log in to register. Email info@ahhcnc.org for login assistance.


Click Here to Visit the AHHC Leadership Conference Website!

Early Registration Pricing Ends 9/9/2017

Cancellation and Substitution Policy:
Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by AHHC by 9/9/2017. In the event of cancellation, AHHC will retain, or charge, $80 of the initial registration fee per registrant to cover administrative overhead. Once written cancellation is received, an AHHC staff member will review for approval. If your cancellation is approved, we will email back a signed and dated copy of the cancellation that your agency should retain on file in case of questions. Please contact Richard Fowlkes if you have a Special Diet Request or other needs.

For directions to the Holiday Inn Resort, please click here.

Download the Conference Brochure

“The Compliance Certification Board (CCB)® has approved this event for up to 9.3 CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.”

When
10/9/2017 8:45 AM - 10/10/2017 12:00 PM
Where
Holiday Inn Resort 1706 N Lumina Ave Wrightsville Beach, NC 28480

Program

   

Home Care

 
(International speaker Dr. David Rendall presents Op-positioning: One Surprising Strategy for Innovation and Differentiation) What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential for success in our careers and our companies. But developing and implementing truly unique ideas and practices seems very difficult, and most people and organizations fail in their efforts to be more creative and distinctive. The solution to this problem is surprisingly simple. Once you learn this singular method for finding unconventional ideas, you’ll dramatically improve your ability to stand out and you’ll have an endless supply of original breakthroughs. You’ll go from unconventional to unforgettable to unstoppable!
Track
Home Health
Hospice
Home Care
Time
8:45 AM - 9:45 AM
10/9/2017 8:45 AM

Creating a Winning Talent Strategy: Recruiting and Retaining an Age-Diverse Workforce  For the first time in history five generations can be found working side by side in the workforce. A talent gap is forming as Baby Boomers age into retirement and Millennials climb the corporate ladder. Recruitment strategies to attract, recruit, retain, and motivate young people need to rely less heavily on traditional pay and benefits, and focus more on creating welcoming cultures. Learn how to build a winning strategy in an increasingly competitive talent marketplace. Attendees will be able to: understand the changing demographics of the workforce; review current hiring challenges and strategies in homecare; and, apply practical strategies for creating and supporting an age-diverse culture.
Track
Home Care
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

Healthy relationships lead to better lives. The same can be said within the workplace. Individuals spend more time with their co-workers than their own families. It is important to allow employees the opportunity to build quality relationships with the organization. Employee engagement is a workplace approach which is developed by the relationship of an organization and its employees. Engaged employees are happy, productive, and committed to their organization’s goals and values. In this session, we will discuss building relationships with your staff and increasing performance levels. Attendees will be able to: understand why Employee Engagement is important; learn skills to motivate your staff; and understand the relationship between Employee Engagement and Increased Performance Levels.
Track
Home Care
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

(Root Cause Analysis (RCA): Ensuring it Promotes Patient Safety Beyond the Incident) This presentation will help your organization perform a thorough and credible RCA that goes beyond analysis. The speaker will provide information that can be used to make your RCAs more productive and provide meaningful action items that will help to prevent a recurrence of the incidence. She will discuss what to investigate and how, when to schedule and who should attend. Attendees will be able to: identify methodology and techniques that will lead to more robust RCA; discuss what type of incidents would not be appropriate for RCA; and, prioritize what events should undergo a RCA. Marybeth is a healthcare professional with over 30+ plus years with experience that includes acute care hospitals, home health, skilled nursing facilities and infusion pharmacies. Her focus area is clinical risk management.
Track
Home Health
Hospice
Home Care
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

(aka Attention to Your Performance Review System Will Result in Engaged Employees Who Will Stay With You) This presentation will make the point that research has shown that for most employees, a desire to be engaged by receiving regular effective and efficient feedback on their performance, is often more important to them than tangible compensation. Our discussion will center on how agency leaders are indeed coaches, whether they have had the formal training or not. So lace up your cleats and put that whistle around your neck! Attendees will: see the importance in making an effective and efficient performance review system a high priority in the agency to retain high performers; understand research that shows the high value of engaged employees by receiving consistent feedback through a structured method; and, embrace the value of effective, efficient and regular counseling to, and by, leaders in the agency.
Track
Home Care
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

In every aspect of the organization there should be change. Change = Opportunity! The key to opportunity is in how you manage change. In this session you will be provided change management tools to build a better business. You will gain the tools you need to manage process change, projects, culture, and so much more. Eliminate silos and fear of change. Create a culture of unity and embracing change. Attendees will be able to: describe various change models such as Kotter's Change Management Model and the Prosci ADKAR Model and utilize standard principles of change management in various ways within the organization
Track
Home Health
Hospice
Home Care
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

This session is an innovative broad-stroke look at projected care needs in 2030: demographic shifts, housing, regulatory issues, caregiver support ratios, immigration policy, technology, and transportation will all be changing and evolving as an unprecedented strain is created on many systems that all affect healthcare at home. Your input is elicited through an on-site cell-phone voting technology, PollEverywhere, which allows contemporaneous graphs of your votes and thoughts. 2030 is only 13 years away, and that is one year after all the baby boomers have turned 65. That is also the year that the first boomers are turning 84 and most likely a large number will be needing some kind of care either to support living or dying. Are you, your agency, and our industry ready?
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

AHHC’s Advocacy Team spends countless hours at the NC General Assembly meeting with key decision makers in order to bring about the best possible outcomes for members, patients and their caregivers. Hot on the agenda for the 2017 long session were achieving a Medicaid PCS rate that would support you employing quality staff; protecting CON for home health and hospice in order to prevent the chaos and federal oversight experienced by many states; achieving more support for NC home care programs; providing input to key policymakers regarding Medicaid Reform; and protecting our optional Medicaid programs such as CAP, PCS, and hospice. Join us in this session as we discuss outcomes of the 2017 long session and the upcoming 2018 short session . . . and why your advocacy counts! We are especially pleased Nancy E. Taylor, JD is joining this session to provide the federal outlook! Nancy serves as the Special Advisor to the National Partnership for Quality for Home Healthcare (and Medicaid Providers).
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

Grab a partner and join in on a little friendly Corn Hole competition to raise money for the Home Care & Hospice Advocacy Fund! We need a total of 16 teams, so don't delay! Each team must have exactly two people. Visit www.ahhcconferences.com/advocacy for rules and more details.
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

Join us by the Volleyball Court after the Monday night Vendor Reception and enjoy refreshments and steel drums while watching our teams compete in the 2nd Annual Cornhole Tournament sponsored by Parker Poe Adams & Bernstein!
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

What would it be like to be in a substantial Medicaid payback situation and appear before an Administrative Law Judge and provide testimony as a witness?  Would your agency’s documentation and policies’ withstand such scrutiny? Join Attorney Matt Wolfe and these presenters in a mock court room environment as AHHC’s Kathie Smith (defense witness), Tracy Colvard (prosecution witness)  and Cooper Linton, (Judge) make their acting debuts when a multi-service agency finds itself in the hot seat and on trial!
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

The presenter will describe insights gained from her recent nursing doctoral project, conducted in a large multi-site agency. The study looked at how staff nurses perceive their agency director's caring behaviors, and whether agency director caring had an impact on staff nurse engagement and/or the patient's experience of care. A group of agency directors participated in a six week professional development plan to learn how to develop and apply caring behaviors in their leadership role.  Dr. Jones has over 30 years of clinical and leadership experience in home care. Previous roles include Chief Clinical Officer and SVP, Public Policy, Amedisys. She has also served as a board member of the Alliance for Quality Home Health Care. She has a Master's Degree in Nursing from George Mason University, and a Doctor of Nursing Practice (DNP) from Southeastern Louisiana University.
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

CMS and industry experts are sounding the alarm loud and clear. The shortage of qualified healthcare caregivers is a national crisis. What can providers do to enhance both recruitment and retention programs? What initiatives have your colleagues piloted that evidence increased personnel engagement and resulting retention? Join this program to learn innovative programs that jump start recruitment and retention efforts. Attendees will be able to: list provider strategies to enhance recruitment & retention programs; identify innovative recruitment & retention strategies to produce results; and, utilize Tips & Resources to refine your recruitment & retention programs.
Category
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

Patients’ subjective experience with their care is becoming increasingly important in home health care. Indeed, patient survey results partially drive reimbursement in many value-based purchasing programs. But how can home health agencies deliver superior patient experience? In this presentation, the speakers will show that investing in employees can enhance the patient experience. Across BAYADA Home Health Care’s 314 offices in 22 states, the data reveals a positive relationship between field employee engagement and patient experience. In 2016, offices with more engaged field employees (nurses, therapists, and aides) also tended to have patients who reported a better experience of care. On the flip side, offices with less engaged field employees had a higher proportion of patients who had a negative experience. Ultimately, this link between employee engagement and patient experience will matter for publically reported outcomes and value-based purchasing: Medicare certified offices with more engaged employees also had higher Patient Survey Summary Star Ratings on Home Health Compare.  After showing the evidence of a link between employee engagement and patient experience, the speakers will share a novel pilot program that puts these ideas into practice. This program, referred to as the BAYADA Client Experience Passport Program, engages employees by rallying them around the shared goal of delivering a superior patient experience. The important point here is that the program rewards and recognizes employees for putting patient experience first. The presentation will conclude with a discussion of how audience members can create programs that engage employees around the shared purpose of patient experience, key elements of any reward and recognition program and how to adapt the program to the specific needs of different home health care organizations.
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

For many business owners, Workers Compensation is not only a headache, but also one of their largest budget items. Many companies miss specific deadlines, and do not take advantage of available credits. This causes increases in Workers Compensation expenses every year. Fortunately there are steps that can be taken to prevent this from happening, reducing the amount of unnecessary spending!
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

Home Health

 
(International speaker Dr. David Rendall presents Op-positioning: One Surprising Strategy for Innovation and Differentiation) What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential for success in our careers and our companies. But developing and implementing truly unique ideas and practices seems very difficult, and most people and organizations fail in their efforts to be more creative and distinctive. The solution to this problem is surprisingly simple. Once you learn this singular method for finding unconventional ideas, you’ll dramatically improve your ability to stand out and you’ll have an endless supply of original breakthroughs. You’ll go from unconventional to unforgettable to unstoppable!
Track
Home Health
Hospice
Home Care
Time
8:45 AM - 9:45 AM
10/9/2017 8:45 AM

The speaker will cover: changes and needs related to patient rights (484.50); need for interdisciplinary comprehensive assessment with focus on new/expanded content (484.55); care planning and coordination – a focus on individualized care plans, discussion re: the need for a form other than the current 485 based tool; and, alternative options for achieving and documenting coordination of care (484.60).
Track
Home Health
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

Productivity models can either reinforce, counteract, or even have unintended consequences on agency desired outcomes. Methods of productivity accountability have inherent or natural incentives built in to their structure. The question begs, how are these inherent incentives aligned with the agency’s desired outcomes? Attendees will be able to: name the types of productivity models in home health and hospice; describe the inherent incentives of each productivity model; identify how to align staff incentives with agency drivers of clinical and financial outcomes.
Track
Home Health
Hospice
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

(How to Proactively Monitor, Prepare and Respond to Audits) This session will address Medicare audits and how your data is being mined and compared with others that may put your agency at risk. The speaker will also go over what triggers are being monitored through claims and how to be pro-active rather than re-active. And finally, the speaker will address what to do and what not to do if your agency is audited. Attendees will be able to describe the different types of external audits agencies could potentially experience and what the impact can be; describe the benefits of internal audits to their staff and organization; and, how to implement effective self-audits and follow up strategies based on the findings.
Track
Home Health
Hospice
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

With reimbursement reductions continuing through the foreseeable future, and increased regulatory scrutiny causing rising costs for the healthcare industry, many providers are facing uncertain times. As a result, home health agencies are always trying to find new ways to improve their financial, operational and clinical outcomes, all while maximizing their bottom line. One tool that is helpful in identifying areas of improvement is benchmarking, however it is critical that agencies understand how to use benchmarks if they want to actually improve performance. This presentation will provide the tools for using benchmark data to improve performance, and will help identify opportunities within their current operations.
Track
Home Health
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

The speaker will cover: changes in content of COPs for professional services (484.75); home health aide assignments, care plans and supervision (484.80); qualifications and role expectations for clinical managers and administrators (484.115); and, changed requirements in clinical records (484.110).
Track
Home Health
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

As reimbursement continues to shift from fee-for-service to value-based care, home health agencies have more incentives than ever to adopt innovative strategies that facilitate higher quality of care at a lower overall cost. Competition is also rising as referral sources narrow networks to enhance their chances of success under alternative payment models such as bundled payments. But home health providers can succeed in this environment. One way is to implement a robust patient engagement program. By regularly calling 100% of patients on census, agencies can better understand, act, and improve on data to reduce readmissions and improve the overall patient experience.
Track
Home Health
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

(Root Cause Analysis (RCA): Ensuring it Promotes Patient Safety Beyond the Incident) This presentation will help your organization perform a thorough and credible RCA that goes beyond analysis. The speaker will provide information that can be used to make your RCAs more productive and provide meaningful action items that will help to prevent a recurrence of the incidence. She will discuss what to investigate and how, when to schedule and who should attend. Attendees will be able to: identify methodology and techniques that will lead to more robust RCA; discuss what type of incidents would not be appropriate for RCA; and, prioritize what events should undergo a RCA. Marybeth is a healthcare professional with over 30+ plus years with experience that includes acute care hospitals, home health, skilled nursing facilities and infusion pharmacies. Her focus area is clinical risk management.
Track
Home Health
Hospice
Home Care
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

The speaker will cover: infection control highlights (484.70); emergency preparedness status check (484.102); organization and administration of services (484.105) with focus on branch office requirements and role of the governing body.
Track
Home Health
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

This session will enable participants to better understand how to analyze and effectively use data to become a trusted, and indispensable advisor to physician and hospital partners; understand true market share in a dynamic and changing post-acute environment; and, employ fact-based selling to influence facility and physician behavior around patient discharges to home health.  The Excel Health Team will share real-world examples of changing market dynamics that will be surprising. Attendees will be able to: describe how data is a new way of outreach and education for marketing to referring physicians; identify actual numbers on how many HH patients are slipping through the cracks in the discharge department at the top referring hospitals in the NC/SC area; and, engage hospital leadership in dialogue about discharge strategies, compliance and re-admit rates.
Track
Home Health
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

In every aspect of the organization there should be change. Change = Opportunity! The key to opportunity is in how you manage change. In this session you will be provided change management tools to build a better business. You will gain the tools you need to manage process change, projects, culture, and so much more. Eliminate silos and fear of change. Create a culture of unity and embracing change. Attendees will be able to: describe various change models such as Kotter's Change Management Model and the Prosci ADKAR Model and utilize standard principles of change management in various ways within the organization
Track
Home Health
Hospice
Home Care
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

This session is an innovative broad-stroke look at projected care needs in 2030: demographic shifts, housing, regulatory issues, caregiver support ratios, immigration policy, technology, and transportation will all be changing and evolving as an unprecedented strain is created on many systems that all affect healthcare at home. Your input is elicited through an on-site cell-phone voting technology, PollEverywhere, which allows contemporaneous graphs of your votes and thoughts. 2030 is only 13 years away, and that is one year after all the baby boomers have turned 65. That is also the year that the first boomers are turning 84 and most likely a large number will be needing some kind of care either to support living or dying. Are you, your agency, and our industry ready?
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

AHHC’s Advocacy Team spends countless hours at the NC General Assembly meeting with key decision makers in order to bring about the best possible outcomes for members, patients and their caregivers. Hot on the agenda for the 2017 long session were achieving a Medicaid PCS rate that would support you employing quality staff; protecting CON for home health and hospice in order to prevent the chaos and federal oversight experienced by many states; achieving more support for NC home care programs; providing input to key policymakers regarding Medicaid Reform; and protecting our optional Medicaid programs such as CAP, PCS, and hospice. Join us in this session as we discuss outcomes of the 2017 long session and the upcoming 2018 short session . . . and why your advocacy counts! We are especially pleased Nancy E. Taylor, JD is joining this session to provide the federal outlook! Nancy serves as the Special Advisor to the National Partnership for Quality for Home Healthcare (and Medicaid Providers).
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

By November 16, 2017, Home Health and Hospices must be compliant the new emergency preparedness regulations. This presentation will be a status update to review where agencies should be now with their: Emergency Plans; Policies & Procedures; Communication Plan; and, Training and Testing Programs! Speakers will also review key areas of the interpretive guides and the role Healthcare Coalitions can play in assisting agencies in compliance and training through local connectivity.
Track
Home Health
Hospice
Time
3:30 PM - 4:45 PM
10/9/2017 3:30 PM

The CMS proposed Home Health Groupings Model for 2019 is complex and will have tremendous impact on home health agencies. Under the HHGM model, payment for the sixty-day episode of care is replaced with a thirty-day period of payment and patients are placed into one of 144 payment groups. Included in the model are: elimination of therapy volume as a payment determinant and changes in episode timing; admission sources as a distinction in payment; changes in clinical and functional level groupings; changes in the LUPA calculation and comorbidity adjustments. Such a lot to learn!  Join national payment experts in a review of the model with a chance to ask questions so that you can determine possible impacts to your agency!
Track
Home Health
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

Grab a partner and join in on a little friendly Corn Hole competition to raise money for the Home Care & Hospice Advocacy Fund! We need a total of 16 teams, so don't delay! Each team must have exactly two people. Visit www.ahhcconferences.com/advocacy for rules and more details.
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

Join us by the Volleyball Court after the Monday night Vendor Reception and enjoy refreshments and steel drums while watching our teams compete in the 2nd Annual Cornhole Tournament sponsored by Parker Poe Adams & Bernstein!
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

What would it be like to be in a substantial Medicaid payback situation and appear before an Administrative Law Judge and provide testimony as a witness?  Would your agency’s documentation and policies’ withstand such scrutiny? Join Attorney Matt Wolfe and these presenters in a mock court room environment as AHHC’s Kathie Smith (defense witness), Tracy Colvard (prosecution witness)  and Cooper Linton, (Judge) make their acting debuts when a multi-service agency finds itself in the hot seat and on trial!
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

The presenter will describe insights gained from her recent nursing doctoral project, conducted in a large multi-site agency. The study looked at how staff nurses perceive their agency director's caring behaviors, and whether agency director caring had an impact on staff nurse engagement and/or the patient's experience of care. A group of agency directors participated in a six week professional development plan to learn how to develop and apply caring behaviors in their leadership role.  Dr. Jones has over 30 years of clinical and leadership experience in home care. Previous roles include Chief Clinical Officer and SVP, Public Policy, Amedisys. She has also served as a board member of the Alliance for Quality Home Health Care. She has a Master's Degree in Nursing from George Mason University, and a Doctor of Nursing Practice (DNP) from Southeastern Louisiana University.
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

(First to the Ball: Can You Find the Issue Before it Becomes a Problem for Your Home Health Agency?) Home Health Providers can face compliance challenges on many different fronts. Identifying when denials may signal a problem or when complaints should raise an alarm can help home health providers preemptively address potential compliance issues before they become a problem.  This session will discuss practical questions such as when and how much to audit, how to obtain and review comparative data and how to build a culture of compliance. The purpose of the session is to provide the attendees with the tools to help identify potential compliance issues and keep compliance issues from arising. The following points will be addressed: When do denials signal a problem? When should complaints cause alarm? What and how much to audit? When to sample? How to obtain comparative data and know if your agency is an outlier? Have you found the root cause? How to make operational managers part of your team? How to build a culture of compliance? And, when, what and how to share info with your governing body?
Track
Home Health
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

CMS and industry experts are sounding the alarm loud and clear. The shortage of qualified healthcare caregivers is a national crisis. What can providers do to enhance both recruitment and retention programs? What initiatives have your colleagues piloted that evidence increased personnel engagement and resulting retention? Join this program to learn innovative programs that jump start recruitment and retention efforts. Attendees will be able to: list provider strategies to enhance recruitment & retention programs; identify innovative recruitment & retention strategies to produce results; and, utilize Tips & Resources to refine your recruitment & retention programs.
Category
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

(Conquer the New Home Health COP and QAPI Challenges & Improve Outcomes) CMS estimates that the collective cost of agencies complying in the first year with the new QAPI Requirements will be $29 million. The speaker will walk through the five main standards in the new QAPI COPs including: program scope; program data; program activities; performance improvement project; and, executive responsibilities. Attendees will be able to describe CMS' requirements for developing a data-driven program that shows results, and learn how to use quality indicators to assess quality, the importance of tracking incidents and potentially avoidable events and steps for conducting an annual performance improvement plan.
Track
Home Health
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

Patients’ subjective experience with their care is becoming increasingly important in home health care. Indeed, patient survey results partially drive reimbursement in many value-based purchasing programs. But how can home health agencies deliver superior patient experience? In this presentation, the speakers will show that investing in employees can enhance the patient experience. Across BAYADA Home Health Care’s 314 offices in 22 states, the data reveals a positive relationship between field employee engagement and patient experience. In 2016, offices with more engaged field employees (nurses, therapists, and aides) also tended to have patients who reported a better experience of care. On the flip side, offices with less engaged field employees had a higher proportion of patients who had a negative experience. Ultimately, this link between employee engagement and patient experience will matter for publically reported outcomes and value-based purchasing: Medicare certified offices with more engaged employees also had higher Patient Survey Summary Star Ratings on Home Health Compare.  After showing the evidence of a link between employee engagement and patient experience, the speakers will share a novel pilot program that puts these ideas into practice. This program, referred to as the BAYADA Client Experience Passport Program, engages employees by rallying them around the shared goal of delivering a superior patient experience. The important point here is that the program rewards and recognizes employees for putting patient experience first. The presentation will conclude with a discussion of how audience members can create programs that engage employees around the shared purpose of patient experience, key elements of any reward and recognition program and how to adapt the program to the specific needs of different home health care organizations.
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

For many business owners, Workers Compensation is not only a headache, but also one of their largest budget items. Many companies miss specific deadlines, and do not take advantage of available credits. This causes increases in Workers Compensation expenses every year. Fortunately there are steps that can be taken to prevent this from happening, reducing the amount of unnecessary spending!
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

(A Power Packet for Expanded Partnerships) Value Based Propositions are the foundation for expanded partnerships during Healthcare Reform. What are Value Based Propositions and how do they impact your readiness during healthcare transformation? Join this program to learn the nuts and bolts of crafting an effective Value Based Proposition Platform. Attendees will be able to: list critical elements of a Value Based Proposition; detail opportunities and challenges when developing a powerful Value Based Proposition Platform; and, identify VBP Platforms to customize your power packet to identified potential healthcare partners.
Track
Home Health
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

Hospice

 
(International speaker Dr. David Rendall presents Op-positioning: One Surprising Strategy for Innovation and Differentiation) What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential for success in our careers and our companies. But developing and implementing truly unique ideas and practices seems very difficult, and most people and organizations fail in their efforts to be more creative and distinctive. The solution to this problem is surprisingly simple. Once you learn this singular method for finding unconventional ideas, you’ll dramatically improve your ability to stand out and you’ll have an endless supply of original breakthroughs. You’ll go from unconventional to unforgettable to unstoppable!
Track
Home Health
Hospice
Home Care
Time
8:45 AM - 9:45 AM
10/9/2017 8:45 AM

(Risk and Reward: Legal Issues Involved With a Volunteer Program) This session will provide an overview of the Medicare hospice regulations and conditions of participation related to volunteers. The speakers will explore the risks of using volunteers, including general civil liability, wage and hour concerns, and workers compensation or injury exposure. Strategies will be presented to manage each of these risks through training, supervision, and documentation. Attendees will be able to: identify litigation and wage and hour risks when using volunteers; manage volunteer risks through training, supervision, and documentation; and, identity the Medicare regulations and conditions of participation related to volunteers.
Track
Hospice
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

Productivity models can either reinforce, counteract, or even have unintended consequences on agency desired outcomes. Methods of productivity accountability have inherent or natural incentives built in to their structure. The question begs, how are these inherent incentives aligned with the agency’s desired outcomes? Attendees will be able to: name the types of productivity models in home health and hospice; describe the inherent incentives of each productivity model; identify how to align staff incentives with agency drivers of clinical and financial outcomes.
Track
Home Health
Hospice
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

(How to Proactively Monitor, Prepare and Respond to Audits) This session will address Medicare audits and how your data is being mined and compared with others that may put your agency at risk. The speaker will also go over what triggers are being monitored through claims and how to be pro-active rather than re-active. And finally, the speaker will address what to do and what not to do if your agency is audited. Attendees will be able to describe the different types of external audits agencies could potentially experience and what the impact can be; describe the benefits of internal audits to their staff and organization; and, how to implement effective self-audits and follow up strategies based on the findings.
Track
Home Health
Hospice
Time
10:15 AM - 11:45 AM
10/9/2017 10:15 AM

The presenter will review the top hospice denial reasons and approaches with documentation and QAPI to prevent these denials. Included will be a review of the LCDs’ guidance related to documentation. The presenter will review the appeal levels should a denial occur along with how to submit hospice charts to the MAC. Attendees will be able to: recognize two areas of potential risk associated with hospice denials; identify three areas of documentation that prompt denials in the hospice claim; and summarize the process for ADR submission.
Track
Hospice
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

The Art of the Possible discusses common and emerging challenges and obstacles in the industry and explores the most current methods, technologies, and customer service best practices (based on proven Patient Engagement and Triage models) needed to surmount them. These challenges include: • the growing pressure to receive the highest possible public survey scores • the completion and ongoing assessment of organization’s emergency preparedness planning • mitigating compassion fatigue and turnover among nurses • reducing 911 calls and hospital readmissions • employing reliable and efficient PBX solutions • collecting and acting on performance data for quality assurance and process development • delivering 24/7 triage service that is both competent and compassionate • and, navigating and recovering from high-stress perfect storm scenarios (system failures, natural disasters, etc.).
Track
Hospice
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

(Root Cause Analysis (RCA): Ensuring it Promotes Patient Safety Beyond the Incident) This presentation will help your organization perform a thorough and credible RCA that goes beyond analysis. The speaker will provide information that can be used to make your RCAs more productive and provide meaningful action items that will help to prevent a recurrence of the incidence. She will discuss what to investigate and how, when to schedule and who should attend. Attendees will be able to: identify methodology and techniques that will lead to more robust RCA; discuss what type of incidents would not be appropriate for RCA; and, prioritize what events should undergo a RCA. Marybeth is a healthcare professional with over 30+ plus years with experience that includes acute care hospitals, home health, skilled nursing facilities and infusion pharmacies. Her focus area is clinical risk management.
Track
Home Health
Hospice
Home Care
Time
12:45 PM - 2:00 PM
10/9/2017 12:45 PM

Hospice agencies are under increased scrutiny, and the importance of accurate and complete documentation cannot be overstated. Providers can become complacent in their audit efforts and busy clinical staff can become overwhelmed, but failing to maintain complete documentation will make providers and their individual employees vulnerable to False Claims Act allegations, quality of care litigation, and disciplinary actions by licensing boards. This presentation will include an overview of documentation guidelines, discussion of the legal aspects of hospice service delivery, examples of enforcement activity by state and federal agencies and licensing boards related to inadequate documentation, and tips on how to improve documentation and potentially avoid adverse consequences. Attendees will be able to: describe the legal framework for the hospice setting as it relates to documentation and the risks of inaccurate and incomplete documentation of services delivered to patients; focus on documentation guidelines and areas to emphasize in documentation to decrease risk; explore through scenarios how poor documentation creates risk for hospice agencies as well as individual licensed health care providers; and, discuss ways to minimize risk.
Track
Hospice
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

In this session, the speaker will review the requirements of the Hospice Quality Reporting Program and how the quality measures are being publicly reported. She will also discuss ways in which agencies can utilize the HQRP data and available benchmarks to identify opportunities for improvement. Attendees will be able to: identify the Hospice Quality Reporting Program (HQRP) required quality measures and data collection sources; recognize the Hospice Compare website; understand how quality measures are calculated and displayed; discuss possible future measures; and, discuss ways to utilize existing HQRP data and available benchmarks to identify opportunities for improvement.
Track
Hospice
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

In every aspect of the organization there should be change. Change = Opportunity! The key to opportunity is in how you manage change. In this session you will be provided change management tools to build a better business. You will gain the tools you need to manage process change, projects, culture, and so much more. Eliminate silos and fear of change. Create a culture of unity and embracing change. Attendees will be able to: describe various change models such as Kotter's Change Management Model and the Prosci ADKAR Model and utilize standard principles of change management in various ways within the organization
Track
Home Health
Hospice
Home Care
Time
2:15 PM - 3:15 PM
10/9/2017 2:15 PM

This session is an innovative broad-stroke look at projected care needs in 2030: demographic shifts, housing, regulatory issues, caregiver support ratios, immigration policy, technology, and transportation will all be changing and evolving as an unprecedented strain is created on many systems that all affect healthcare at home. Your input is elicited through an on-site cell-phone voting technology, PollEverywhere, which allows contemporaneous graphs of your votes and thoughts. 2030 is only 13 years away, and that is one year after all the baby boomers have turned 65. That is also the year that the first boomers are turning 84 and most likely a large number will be needing some kind of care either to support living or dying. Are you, your agency, and our industry ready?
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

AHHC’s Advocacy Team spends countless hours at the NC General Assembly meeting with key decision makers in order to bring about the best possible outcomes for members, patients and their caregivers. Hot on the agenda for the 2017 long session were achieving a Medicaid PCS rate that would support you employing quality staff; protecting CON for home health and hospice in order to prevent the chaos and federal oversight experienced by many states; achieving more support for NC home care programs; providing input to key policymakers regarding Medicaid Reform; and protecting our optional Medicaid programs such as CAP, PCS, and hospice. Join us in this session as we discuss outcomes of the 2017 long session and the upcoming 2018 short session . . . and why your advocacy counts! We are especially pleased Nancy E. Taylor, JD is joining this session to provide the federal outlook! Nancy serves as the Special Advisor to the National Partnership for Quality for Home Healthcare (and Medicaid Providers).
Track
Home Health
Hospice
Home Care
Time
3:30 PM - 5:00 PM
10/9/2017 3:30 PM

By November 16, 2017, Home Health and Hospices must be compliant the new emergency preparedness regulations. This presentation will be a status update to review where agencies should be now with their: Emergency Plans; Policies & Procedures; Communication Plan; and, Training and Testing Programs! Speakers will also review key areas of the interpretive guides and the role Healthcare Coalitions can play in assisting agencies in compliance and training through local connectivity.
Track
Home Health
Hospice
Time
3:30 PM - 4:45 PM
10/9/2017 3:30 PM

Grab a partner and join in on a little friendly Corn Hole competition to raise money for the Home Care & Hospice Advocacy Fund! We need a total of 16 teams, so don't delay! Each team must have exactly two people. Visit www.ahhcconferences.com/advocacy for rules and more details.
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

Join us by the Volleyball Court after the Monday night Vendor Reception and enjoy refreshments and steel drums while watching our teams compete in the 2nd Annual Cornhole Tournament sponsored by Parker Poe Adams & Bernstein!
Track
Home Health
Hospice
Home Care
Time
5:45 PM - 8:00 PM
10/9/2017 5:45 PM

The challenges for hospice leaders in maintaining profitable operations while improving patient/family experience will require a partnership between the organization’s financial and clinical leadership.  Productivity, case capacity and quality results in the new health care environment indicates the necessity for a team of knowledgeable managers to drive organizational performance.  Realistic goal expectations should include clinical as well as financial operational measurements that are developed and understood by all leadership responsible for successful operations of the organization.  By using new hospice cost benchmarks as a guide, this program explores how a hospice leader can take on the role of a strategic team leader to bring about organizational cost management success. Attendees will be able to: identify key performance indicators for Medicare hospice performance; describe best practices for high margin, high quality hospice agencies; and, identify expected future trends in successful Medicare hospice operations.
Track
Hospice
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

What would it be like to be in a substantial Medicaid payback situation and appear before an Administrative Law Judge and provide testimony as a witness?  Would your agency’s documentation and policies’ withstand such scrutiny? Join Attorney Matt Wolfe and these presenters in a mock court room environment as AHHC’s Kathie Smith (defense witness), Tracy Colvard (prosecution witness)  and Cooper Linton, (Judge) make their acting debuts when a multi-service agency finds itself in the hot seat and on trial!
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

The presenter will describe insights gained from her recent nursing doctoral project, conducted in a large multi-site agency. The study looked at how staff nurses perceive their agency director's caring behaviors, and whether agency director caring had an impact on staff nurse engagement and/or the patient's experience of care. A group of agency directors participated in a six week professional development plan to learn how to develop and apply caring behaviors in their leadership role.  Dr. Jones has over 30 years of clinical and leadership experience in home care. Previous roles include Chief Clinical Officer and SVP, Public Policy, Amedisys. She has also served as a board member of the Alliance for Quality Home Health Care. She has a Master's Degree in Nursing from George Mason University, and a Doctor of Nursing Practice (DNP) from Southeastern Louisiana University.
Track
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

CMS and industry experts are sounding the alarm loud and clear. The shortage of qualified healthcare caregivers is a national crisis. What can providers do to enhance both recruitment and retention programs? What initiatives have your colleagues piloted that evidence increased personnel engagement and resulting retention? Join this program to learn innovative programs that jump start recruitment and retention efforts. Attendees will be able to: list provider strategies to enhance recruitment & retention programs; identify innovative recruitment & retention strategies to produce results; and, utilize Tips & Resources to refine your recruitment & retention programs.
Category
Home Health
Hospice
Home Care
Time
8:15 AM - 9:30 AM
10/10/2017 8:15 AM

To optimize care quality and achieve cost savings, there are three areas that must be monitored by your operations team to optimize care quality, staff productivity, and to achieve cost savings. Having a complete mobile solution fully automated with your office-to-field workflow allows you to easily find outliers and make corrections immediately. Agencies find that when they utilize technology for its full capabilities by proactively managing performance and making appropriate corrections, they also realize improvements in productivity, client and family satisfaction, staff job satisfaction, compliance, and communications. Attendees will be able to:  describe ways to improve productivity, client and family satisfaction, compliance, communication, and staff job satisfaction by proactively managing performance and taking the appropriate actions to make corrections; identify three fundamental areas to measure and monitor amongst all the metrics your agency tracks; and, make the most of technology to gain a competitive edge in an ever-changing industry.
Track
Hospice
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

Patients’ subjective experience with their care is becoming increasingly important in home health care. Indeed, patient survey results partially drive reimbursement in many value-based purchasing programs. But how can home health agencies deliver superior patient experience? In this presentation, the speakers will show that investing in employees can enhance the patient experience. Across BAYADA Home Health Care’s 314 offices in 22 states, the data reveals a positive relationship between field employee engagement and patient experience. In 2016, offices with more engaged field employees (nurses, therapists, and aides) also tended to have patients who reported a better experience of care. On the flip side, offices with less engaged field employees had a higher proportion of patients who had a negative experience. Ultimately, this link between employee engagement and patient experience will matter for publically reported outcomes and value-based purchasing: Medicare certified offices with more engaged employees also had higher Patient Survey Summary Star Ratings on Home Health Compare.  After showing the evidence of a link between employee engagement and patient experience, the speakers will share a novel pilot program that puts these ideas into practice. This program, referred to as the BAYADA Client Experience Passport Program, engages employees by rallying them around the shared goal of delivering a superior patient experience. The important point here is that the program rewards and recognizes employees for putting patient experience first. The presentation will conclude with a discussion of how audience members can create programs that engage employees around the shared purpose of patient experience, key elements of any reward and recognition program and how to adapt the program to the specific needs of different home health care organizations.
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

For many business owners, Workers Compensation is not only a headache, but also one of their largest budget items. Many companies miss specific deadlines, and do not take advantage of available credits. This causes increases in Workers Compensation expenses every year. Fortunately there are steps that can be taken to prevent this from happening, reducing the amount of unnecessary spending!
Track
Home Health
Hospice
Home Care
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

This session will address how to escalate medication regimens for advanced symptom management. Symptoms including pain, dyspnea, nausea and delirium will be reviewed. Participants will identify barriers to successful symptom management and how to make formulary medication selections. Additionally, this session will address special considerations for patients with end organ damage. Lastly, this session will review palliative sedation and the ethical considerations surrounding this practice. Attendees will be able to: evaluate and manage escalated symptoms including pain, dyspnea, nausea and delirium for patients receiving hospice care in their own homes; make cost effective medication recommendations to manage escalated symptoms and crisis situations at home; and, discuss palliative sedation and its potential role in end of life care.
Track
Hospice
Time
10:30 AM - 11:45 AM
10/10/2017 10:30 AM

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