Developing and Updating Home Care Policies and Procedures

This session by Patti Williams RN will focus on the importance of a home care agency’s policies and procedures in the operation of a home care agency. Ms. Williams will provide a guide on writing home care agency policies and procedures, and when and how to review and update agency policies and procedures to meet regulatory and payer source guidelines.

Click Here to Download the Program

Who Should Attend:
Agency Director/Owner, Clinical Director, Operations, Regulatory and Compliance Staff

Presenter: Patti Williams, RN, Business Consultant

Ms. Williams is a Registered Nurse Business Professional specializing in care delivery in the home environment. She has a demonstrated history of working in the hospital & home care industries. During 19+ years as a NC home care agency business owner, she refined her skills in Customer Service, Coaching, Planning, Business Process Improvement and Team Building. She is a results-oriented home care services manager with operational experience in all areas.
Ms. Williams understands that retention and training of health care providers has a direct impact on the success of the healthcare organization. She is a strong advocate for Caregivers. Currently her company, Home Care Resources Now, provides policy development and business consulting services to home care agencies. 
Ms. Williams also gives back to the small business community as a Certified Score Mentor in the Raleigh SCORE Chapter.

Continuing Education:
This activity is eligible for 1.5 nurse contact hours.
The Association for Home & Hospice Care of North Carolina is approved as a provider of nursing continuing professional development by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Prior to the webinar, a Zoom link will be e-mailed to you. You will need to register through this link to attend the webinar. After registering via Zoom, you will receive a confirmation email which will include a join link to access the webinar, a dial-in number and an access code to listen in via telephone. You will also be sent any pertinent handouts if available. 

Registration Fee
The registration fee covers one individual and one continuing education (CE) certificate (if applicable). Multiple site participation from individuals within your agency will require separate registration. For example: if your agency has paid for 1 participating registration but 3 people from your agency would like to attend and receive CE credit, your agency will need to pay a separate registration fee for all 3 participants. In addition, if your agency has sent in 1 registration but 3 people from your agency register through the Zoom link, your agency will be invoiced the registration fee for the additional 2 registrations. The handouts will be emailed to you to the email address you provide. Please feel free to provide an additional email address as a backup. If you would like to register more than 10 attendees from your agency, please contact for discount group pricing.

Cancellation and Substitution Policy:
Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by AHHC one week prior to the event. In the event of cancellation, AHHC will retain, or charge, 50% of the initial registration fee, per registrant, to cover administrative overhead. Once written cancellation is received, an AHHC staff member will review for approval. If your cancellation is approved, we will email back a signed and dated copy of the cancellation that your agency should retain on file in case of questions. Substitutions may be made up to the day of the event. Please contact Richard Lawrence if you have any questions at 
4/22/2021 3:00 PM - 4:30 PM
Eastern Daylight Time

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