The AHHC Blog

How to Reduce Worker & Employer Risks in Healthcare
by SoloProtect, Affinity Partner of AHHC of NC and SCHCHA

Does your organization employ lone workers in the healthcare industry? Are employees at times required to travel off-site to care for patients? Are they potentially at risk of injury, accidents, or abuse?

These lone workers may face an array of dangers, ranging from physical to verbal abuse. For the lone worker, the number of verbal and emotional abuse related incidents are on the rise and becoming leading threats to their wellbeing.

By protecting your workers, you protect your company. Many companies fail to safeguard their lone workers, which may lead to a myriad of issues, including potential litigation, that can severely damage the organizations goodwill and brand reputation. By implementing a proper safety program, you are providing a safer environment for your employees and protecting your company from potential liability.

Examples of Lone Workers in the Healthcare Industry:
• Ambulance personnel
• Patient transport services
• Receptionists
• Community mental health workers
• Outreach workers
• Social workers
• Care givers in the community
• Security staff

A perfect example of a hazardous lone worker situation involves nurses and nurse aides who make house calls to patients. Some patients may suffer from mental illnesses and may potentially become violent or hostile, creating for a dangerous situation. These employees are then faced with the difficult task of de-escalating the scenario. But, what if assistance or emergency services are needed? How does a nurse request help in this particular situation? In many cases, there may not be enough time to get to a phone and dial 911.

SoloProtect’s Innovative Safety Solutions:
At SoloProtect, we make working alone safer by providing the globally leading lone worker safety solution. We operate in over eight countries, including the U.S., U.K. and Germany and have deployed over 250,000 devices worldwide. Our SoloProtect solution utilizes highly specialized personal safety devices that instantly connect with our Monitoring Centers at the touch of a button.

Operating using mobile phone (GSM) technology, SoloProtect captures Geolocation location and enables users to discreetly open a voice channel to our specialized Monitoring Center Operators when encountering a risk. SoloProtect solutions are also Incapacitation capable, detecting tilt, impact, non-movement or uncommon, such as fast movement, to raising an automatic alert.

At SoloProtect, we recognize the importance of keeping your lone workforce safe. A single incident can bring a whole host of challenges, from decrease in employee confidence, damage to the brand and reputation, and even costly litigation. SoloProtect is here to help minimize this risk and keep workers safe. The SoloProtect ID looks just like an ordinary identification badge but is equipped with a number of innovative safety measures.

Take Action Today:

Organizations in the healthcare sector will benefit in having an advanced approach to safety and investing in new ways to safeguard their employees. If you value the safety of your lone workers, think about implementing our innovative safety solutions. With SoloProtect, no one is left to face risk on their own.

AHHC of NC Members Receive the following tiered discounts for product implementation:

  • <100 devices = 5%
  • 101-250 devices = 7%
  • 250+ devices = 10%

To explore this option for your agency, please contact Felicia Encinas at [email protected].
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How to Reduce Worker & Employer Risks in Healthcare
by Jarred Chappell with Business Insurers of the Carolinas, Partner of AHHC of NC

Are you 100% sure that your workers comp experience mod is being calculated correctly?  Surprisingly, we find that almost 75% employers have an experience mod that is incorrect or mismanaged in some way.  This can often cause unnecessary overcharges that the employers are not even aware of.

The experience mod is a complicated formula that compares your payroll and claim history to your peers in order to help the insurance companies predict the likelihood of future claims and charge accordingly.  1.00 is average and your number can go up or down from there.  No matter what insurance company you choose to use, they multiply their premium by that number.

For example, if “company A” has a relatively clear claim history, they might qualify for a .80 mod and get a 20% discount.  “Company B” however, might have had a few claims and qualify for a 1.20 resulting in a 20% debit.  If the two companies have the exact same payroll exposure and same insurance provider, “company B” will be paying about 50% more premium than “company A”.

There is so much data that goes into this equation and so many people involved in the process that it’s rare for it to go through without some kind of mistake.  Employers cannot be expected to completely understand this process and they too often just assume that it is done correctly.  Unfortunately, most of the insurance industry does not have the training to help them proactively manage this valuable tool.

As a member of AHHC of NC, you have complementary access to our Risk Management Program website including help managing your experience modifier and many other tools.  For help implementing this into your business and improving your insurance outcomes, contact Jarred Chappell at 1-877-834-4467 x228 or email at [email protected].

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